General terms of use and purchase for players

These terms govern the use of the website www.esmatch.es and the Esmatch app by players and other users, as well as the purchase of services offered by participating clubs.

ESMATCH provides the technological infrastructure for finding services, booking, registering, paying and managing transactions. The club identified in each offer physically provides the court, lesson, tournament, match or activity purchased.

Before purchase, the identity of the club, the service, the date and time where applicable, the final price and the applicable terms will be shown.

Users may access public content without registering where the feature allows it. An account will be required for certain transactions. Users are responsible for keeping their credentials confidential and for reporting any unauthorised access.

1. Select the club, service, date, time or activity.
2. Check availability and the final price shown.
3. Identify yourself or provide the requested details.
4. Review the summary of the transaction and the applicable terms.
5. Correct any errors before continuing.
6. Place the payment order using the available method.
7. Receive the electronic confirmation of the transaction.

The electronic document and the transaction data will be kept for the periods necessary to manage the service and comply with legal obligations. Purchases will be made in the languages enabled on the platform.

Users will see the final price of the transaction from the outset. Before the payment order is placed, the system will show the breakdown between the price of the service and the applicable management fees.

For court and lesson bookings, the final price includes management fees equivalent to 4% of the base price of the service.

For tournaments, the final price includes the per-player management fees stated for each tournament before payment.

For open matches, each player pays the proportional share of the final court price corresponding to their spot, plus €0.80 as the open match management fee.

Open match example: if the final court price is €25.50 and four players take part, the proportional share is €6.375. Adding the €0.80 management fee, the final price per player is €7.175, which is shown rounded to €7.18.

Payments made on the Esmatch Platform will be processed through Stripe and the enabled payment methods, including card and, where available, Bizum. Esmatch does not store full card details.

Stripe technically handles the processing and distribution of funds in accordance with the configuration in place between Esmatch and the participating clubs.

After the transaction, the user will receive an electronic confirmation. Any applicable tickets, receipts or invoices will be sent to the email address provided or made available through the enabled features.

The minimum notice period for cancelling is set by each club and shown before purchase. Unless the club states otherwise, it is 24 hours before the start time for court bookings and lessons, and 2 hours for open matches. If the user cancels with that notice, the price of the service will be refunded; management fees are not refunded.

If the user cancels with less notice, no refund will be given, unless the club decides to cancel the booking free of charge, the club offers more favourable terms, or an applicable legal exception applies.

For tournaments, if the player or the pair withdraws and the club accepts the withdrawal, the entry fee will be refunded; management fees are not refunded. If the club cancels the tournament, the category or the registration for a reason of its own, the full amount will be refunded, including management fees.

If the club cancels the booking, lesson, match or activity due to weather conditions, closure, breakdown, maintenance, an availability error, organisational reasons or any other reason of its own, the user will be refunded the full amount paid, including management fees, to the same payment method used. The user will receive a notification in the app and by email.

Each tournament or activity may have specific terms regarding places, categories, schedules, rules, cancellations and refunds. These terms will be shown before registration.

Lesson packs or plans must show their duration, expiry date, terms of use and cancellation terms before purchase.

Where the service purchased relates to leisure activities and provides for a specific date or period of performance, the legal exception to the general right of withdrawal will apply when its requirements are met. This does not affect the user's rights in the event of cancellation, non-performance or defective performance.

Users must respect the rules on access, safety, use of courts, opening hours and conduct of the club providing the service.

General Esmatch contact: admin.business@esmatch.es.

Operational communications and marketing communications will be managed separately.

Operational communications include, among others, booking confirmations, court changes, schedules, cancellations, necessary information about tournaments or lessons, payments, refunds and incidents.

Esmatch promotions and the clubs' own promotions will be managed through separate preferences where necessary.

Withdrawing marketing consent will not affect the use of the account or the communications needed to provide purchased services.