Privacy policy

Controller: ESMATCH PADEL EXPERIENCE, S.L.

CIF: B05591367.

Registered office: Avenida de Italia, 9, 46190 Riba-roja de Túria, Valencia, España.

Email: admin.business@esmatch.es.

Website: www.esmatch.es.

This Privacy Policy applies to the website www.esmatch.es, to the Esmatch app and, where applicable, to the digital services managed by ESMATCH PADEL EXPERIENCE, S.L.

Depending on the service used, Esmatch may process the following categories of data:

• Identification and contact data: first name, surname(s), email address, phone number and account details.
• Access and authentication data: username, identifiers and protected credentials.
• Sports profile data: playing level, results, match history and any other information needed for the platform’s sports features.
• Booking and activity data: club, court, date, time, lessons, tournaments, open matches, registrations and cancellations.
• Billing and transaction data: amounts, transaction references, payment status, refunds and the data needed to issue receipts or invoices.
• Communications and support data: enquiries, incidents and communications with Esmatch.
• Technical and security data: information needed for the operation, security, fraud prevention and maintenance of the platform.
• Preferences regarding marketing communications, and consents given or withdrawn.

ESMATCH PADEL EXPERIENCE, S.L. does not store the full details of the bank cards used for payments processed through Stripe.

• Registering and managing the user’s account.
• Providing access to the private area and to the platform’s features.
• Managing bookings of courts, lessons, tournaments, open matches and other activities.
• Managing levels, results and the sports features offered by Esmatch.
• Processing payments, confirmations, refunds and the documentation associated with transactions.
• Providing the club with the data needed to deliver the booked service.
• Handling enquiries, incidents and support requests.
• Complying with tax, accounting, administrative and legal obligations.
• Protecting the platform, preventing fraud and managing security incidents.
• Sending operational communications relating to bookings and purchased services.
• Sending Esmatch promotions and marketing communications where there is a valid legal basis.
• Allowing clubs to send their own promotions through Esmatch’s tools where there is a valid legal basis and the user’s preferences are respected.

The management of the account, bookings, registrations, lessons, tournaments, open matches, payments and other requested services is based on the performance of the contractual relationship or on pre-contractual measures requested by the user.

Processing necessary to comply with tax, accounting or administrative obligations is based on compliance with legal obligations.

Marketing communications that require consent will be based on the user's consent. Where the regulations allow communications about similar own services within the framework of a prior contractual relationship, a simple and free means of objecting will be provided in all cases.

Measures necessary for the security of the platform, fraud prevention and defence against claims may rely on legitimate interest where applicable, subject to the corresponding balancing assessment.

When a user books a court, lesson, tournament, open match or other activity at a participating club, Esmatch will provide the club with the data needed to manage and deliver the service.

If you message a club from the app about a training group, we send it your name, phone number, email and the message you write, so that it can contact you about joining.

The club may act as controller of the processing it determines for its own purposes, for example managing its customers or its marketing communications. Esmatch will act as controller or processor depending on the specific function and the actual allocation of decisions on the purposes and means of the processing.

Where Esmatch processes data solely on behalf of a club and following its instructions, the corresponding data processing agreement will be put in place.

Under the Esmatch Platform model, payments are processed through Stripe. Stripe will process the information needed to process transactions, manage connected accounts, prevent fraud, handle disputes and comply with its own regulatory obligations.

Clubs must complete the identification and verification processes required by Stripe when these are necessary to receive payments.

ESMATCH PADEL EXPERIENCE, S.L. receives the information needed on the status of transactions to manage bookings, settlements, incidents and refunds.

Data may be disclosed or made available to:

• Clubs and sports centres, where necessary to deliver the booked service.
• Stripe and other providers involved in payment processing.
• Technology, hosting, email, support, security and maintenance providers.
• Billing, accounting, advisory and professional services providers.
• Public administrations, courts, tribunals or other authorities, where there is a legal obligation.

Some technology providers may process data outside the European Economic Area. Where there is an international transfer, the mechanisms and safeguards required by data protection regulations will be applied, as appropriate to the provider and the destination country.

Data will be kept for as long as necessary to maintain the account and provide the requested services. After the account is closed or the relationship ends, any data that must be kept due to legal obligations or to deal with possible liabilities will remain blocked for the applicable periods and will then be deleted.

Users may exercise their rights of access, rectification, erasure, objection, restriction and portability where applicable. They may also withdraw their consent at any time in respect of processing based on it.

Requests may be sent to admin.business@esmatch.es, stating the right to be exercised and the information needed to identify the requester.

Users may lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency).

Where a service is aimed at or accessible to minors, the corresponding age, authorisation and legal representation requirements will apply. Clubs must state the specific conditions for the participation of minors in lessons, tournaments and other activities.

Marketing preferences will be kept separate from the communications needed to provide the service. Users may withdraw their consent or unsubscribe from promotions without losing their account and while continuing to receive operational messages about bookings, payments, cancellations, lessons or tournaments.

ESMATCH PADEL EXPERIENCE, S.L. will update this policy when the processing, providers, features or regulatory requirements change. The current version will be available on the website and, where applicable, in the app.

When you sign up for a tournament from its public link, without an account, we process the data you give us about yourself and your partner (first name and surname(s), mobile number, email and, if the tournament requires it, age and level), as well as your availability, to manage the registration, the payment and the organisation of the tournament. This data is shared with the organising club. If you enter your partner's data, you declare that they have given you permission to do so and that you have informed them of this policy. Payment is processed by Stripe: Es.Match does not see or store your card details. We keep a record of what you accept (version of the texts, date and IP address).